Information for Clients

If you are a current client or would like to be a Lead Market client, you may find this information helpful.

Frequently Asked Questions

If you want to know more about Lead Market, take a look at our FAQ’s. If you still have questions you can contact us here.

Q: What process do I use to push a lead onto the market to sell?
A: We have a comprehensive API that you can use to push lead data onto the market. For low volumes there is also an online form that you can complete manually.

Q: How do I get the data from a lead that I have purchased on Lead Market?
A: We have a comprehensive API that you can use to notify you of sales and deliver the data for leads that you have purchased.

Q: Do I need any special licensing to sell or buy leads?
A: Yes. You must hold an Australian Credit License to participate as a seller or a buyer.

Q: What information do I need to use Lead Market?
A: All sales on Lead Market contain credit information and may only be conducted between licensed ACL holders. Further, all sales are made in a blind environment, i.e. the seller does not know who the buyer is and vice versa. To protect all participants we need to be sure that you are a legitimate and properly licensed lender that has the experience and resources to meet your responsible lending and general compliance obligations. Contact us to apply.

Q: How long does it take to complete a sale on Lead Market?
A: It takes just a few seconds from when the lead is pushed to the market to complete the sale.


We are responsible for protecting the privacy and security of personal information we maintain.

Information access and correction

If you believe we hold personal information about you and you would like to access or correct that information, you can make a request to do so here.

Access and correction requests
If you make a request to access or correct your personal information we will:

  1. Provide or correct the information within 30 days of your request, and
  2. Notify you of the correction within 7 days of the correction, and
  3. Notify any third parties who have previously received the information of its correction within 7 days of the correction, or
  4. Notify you of our decision not to correct the information within 7 days of that decision.

Your Details


We do our very best to take care of our customers and if you’re not happy for any reason, we want to know about it. If you would like to find out more about our complaints process or make a complaint, you can do so here.

Complaint process
Within seven days of receiving your complaint we will provide you with an acknowledgement that we have received it and record it in our complaints register. Within 45 days of receiving your complaint we will complete a thorough investigation, document our findings and provide you with a written response.

Submitting a complaint
You may submit your complaint to us in any way that is convenient for you, you can find our contact details on our contact page. For the fastest response however, we encourage you to use the below form.